Kingston Brass KB23 Magellan Tub and Shower Faucet with 3-Magellan Handle

I sent KINGSTON BRASS, a three sentence email, asking them for a replacement part number on June 16, 2011 for this faucet, that I had recently purchased from AMAZON. I wanted the part as a spare. The original email was resent on June 26, 2011. As of July 2, 2011, there has been no reply. I was going to purchase three other units but without customer service, I will look for another product.

I have this set with the white handles and the oil rubbed bronze finish. The first problem was the plumber who installed the set. He didn't ensure the shower handle had enough room to turn all the way around when he mounted it and bored the holes in the tile. The result is the shower off position is not all the way off because it hits the faucet, and therefore water runs slowly into the tub rather than the usual fill speed. The posts are such that a replacement handle in matching color can't be used due the shape of the posts, which are only compatible with the shape of the Kingston handles, also not available individually for replacement. Even universal handles aren't really compatible. Aside from my plumber/tiler's mistakes, the quality of the product is extremely low. It has only been a couple of months since installation and the finish is wearing off of the handles. It is wearing off in areas that aren't even touched in normal usage. Since mine have the porcelain handles,...Read more

I had this installed professionally a year ago. 2 of the handles which kept getting loose stripped themselves so will no longer connect. Then to make matters worse, when the middle knob is set to shower about 25% of the water still comes out the tub spout. I will NEVER buy another Kingston brass product again.